What does excellent customer service look like?
For Avocado, the definition of “great” customer service is to be flexible, because it entirely depends on the level of expectation that our clients are looking for.
What clients expect from Avocado’s customer service experience is a key factor to us as our business is based around giving our clients the very best possible experience.
Our support teams are our front line, they help shape client experience on a day-to-day basis. They are proactively helpful in providing customer service that’s memorable, and in the best interests of our clients.
Investing in great customer service is worth our while. We don’t lose customers or brand loyalty by failing to meet and exceed expectations – we grow our business by ensuring that our excellent service keeps our clients coming back time after time.
Examples of our great customer service experiences are not an accident but more often the result of:
Responding quickly: Our clients appreciate a fast response when they want to ask a question.
Acting on customer feedback: Our customer support agents act on the feedback they’ve received, it shows our clients we value their opinion.
We have empathy: All of our employees understand our clients point of view, We want you to feel valued and important, because you are!
Omnichannel support: Our different communication channels support our clients, we understand that many of you have busy schedules or want flexibility in how we connect with you. Our teams are prepared in offering support through email, phone, live chat, and social media.
Going the extra mile: Our employees strive to deliver excellent customer service beyond our clients expectations. We add a personal touch to our service experience which leaves positive impressions and increases our client loyalty.